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Modules

The Modules page is located at Projects > Telephony Activity > Modules.

On the Modules page, you can see helpful statistics for each individual module in the currently selected view, as well as aggregated statistics for all the modules.

Only active and paused modules will be displayed on this page. When a module is stopped, it will be hidden from the view until it is reactivated. Similarly, when an entire project is stopped, all the modules it contains will also be stopped and will be hidden from the view until they are reactivated.

Viewing aggregated statistics

The statistics bar aggregates the statistics from all the modules in the currently selected view.

Statistic definitions

Statistic	Definition
Max Elapsed Time	The longest time that has elapsed since a module was activated (the longest Time Elapsed value for a single module out of all the modules).
Total Calls	The number of calls placed for all modules in the view (the sum of the Total Calls values of all modules).
Total Lines Used	The number of lines currently being used by all modules in the view (the sum of the Lines values of all modules).
Total Agents	The number of agents currently logged in to all the modules in the view.
Agents Waiting	The number of agents currently waiting for a call.
Agents Talking	The number of agents currently talking on a call.

Viewing individual statistics

The main area of the Modules page displays statistics for each module in the currently selected view. Depending on which display format you have selected, these statistics will be shown slightly differently. To toggle between the two display options, click in the header.

Card display

In card display, each module in the currently selected view appears as its own card. The project name and module name are shown along the top, and the remaining statistics are displayed underneath.

The icon in the top right corner of each card opens a menu that provides access to the Details page for that individual module. This will also create a new temporary view in the sidebar with an italicized name, which will disappear as soon as you navigate away from the Details page. To permanently add the view:

Click (Edit) in the sidebar.
Click (Add) beside the name of the view.

Field definitions

Statistic	Definition
Type	The module type.
Drop Rate¹	The percentage of calls that have been dropped.
Buffer²	The number of cases that have been picked by the Number Server and that remain in the queue to be called. Hovering over this field will display additional details: Number Server: The sequential ID of the Number Server. Size: The size of the buffer (small, medium, or large) is calculated by applying a multiplier to the number of interviewers logged in to the module. The buffer size determines the number of cases that the Number Server is expected to pull when the number of cases in the buffer falls below the threshold. Threshold: When the number of cases in the buffer reaches this percentage of the maximum buffer size, the Number Server will pick more numbers to add to the queue.
Lines	The number of lines currently being used for the module. The red line marks the highest number of lines that have been simultaneously in use during the current session.
Agents	The number of agents currently logged in to the module. The red line marks the highest number of agents that have been simultaneously logged in to the module during the current session.
Elapsed Time	The time that has elapsed since the module was activated.
Total Calls	The total number of calls placed during the current session³. This value will reset when the module is stopped and restarted.

¹: This field will not appear for Preview or Manual modules.

²: This field will not appear for Preview modules.

³: A session is defined as the period of time since the module was activated; stopping a module ends the session.

Grid display

In grid display, each module in the currently selected view appears as a row in a table. Each column contains a different type of information about the module.

Column definitions

Statistic	Definition
Server Id	The server number.
Number Server Id	The sequential ID of the Number Server.
Project	The project name.
Module	The module name.
Type	The module type.
Elapsed Time	The time that has elapsed since the module was activated.
Module Id	The module number.
Total Calls	The total number of calls placed during the session.
Lines Used	The number of lines currently being used for the module.
Max Lines	The highest number of lines that have been simultaneously in use during the current session.
Agents Logged In	The number of agents currently logged in to the module.
Max Agent	The highest number of agents that have been simultaneously logged in to the module during the current session.
Drop Rate	The percentage of calls that have been dropped.
Buffer #	The number of cases that have been picked by the Number Server that remain in the queue to be called.
Size	The size of the buffer (small, medium, or large) is calculated by applying a multiplier to the number of interviewers logged in to the module. The buffer size determines the number of cases that the Number Server is expected to pull when the number of cases in the buffer falls below the threshold.
Threshold	When the number of cases in the buffer reaches this percentage of the maximum buffer size, the Number Server will pick more numbers to add to the queue.
Actions	The icon opens the Details page for the module. A new temporary view will be created in the sidebar with an italicized name, which will disappear as soon as you navigate away from the Details page. To permanently add the view: Click (Edit) in the sidebar. Click (Add) beside the name of the view.